Service Requests

To request service, please use the appropriate form below. Forms have been categorized into groups below.

Please select from the index for faster browsing:

If you have questions, need additional information, or need service or support not covered below, please contact the ITS Help Desk.

Instructional

	Course Roster Setup Request

	Used to request assistance in the gathering of 10% grades and certificates for specific courses and sections.

	Classroom Setup Request

	Used to request a classroom/lab be setup/configured prior to the begin date of a scheduled course with specific hardware/software required for the course environment.

Moves/Relocation(s)

	Moves/Relocations Request

	Used to request assistance in the gathering of 10% grades and certificates for specific courses and sections.

Network

	Local Administrator Rights Request

	Used to request full administrator privileges to a CPCC workstation including college laptops.

	Network Access Change Request

	Used to make access modifications to an existing account, such as adding access to shared drives and departmental applications, or closing an account.

	Workstation Deployment/Re-Image Request

	Used to request the setup and configuration of a newly received workstation or re-image of a current workstation. ITS assists in the backup and restoration of employee documents and workstation configurations of CPCC machines.

Telecommunications

	Telecommunications Service Change Request

	Used to request telecommunications service, including installation of new phone units, changing the name display, moving an existing number to a new location, or enabling long distance capability.

General Services

	Strategic Goals Planning Worksheet Request

	Used to submit strategic goals and requests for re-engineering specific services/applications.

New Employee(s)

	Network Account Creation Request

	Used to obtain a new account. Your Departmental Liaison can assist you in filling out the required information, and must authorize your request before it will be processed.

	Telecommunications New Employee/Position Request

	Used to request telecommunications service for a new employee or position.