Frequently Asked Questions

Q: What hours are you open?
A: The Cashier's Office normal hours of operation are Monday - Thursday 8am - 6:00pm and Friday 8am - 5:00pm. Extended hours dates for each semester is published in the CPCC class schedule.

Q: Do you have a payment plan?
A: CPCC now offers the NELNET tuition payment plan. For financial assistance, you may want to visit the Financial Aid Office located on the Central High Building on Central Campus or visit their web site at www.cpcc.edu/financial_aid.

Q: Do you issue credit back on a credit card?
A:  Beginning with the Spring 2009, students will receive refunds via the CPCC debit card or by an ACH transfer to their personal bank account. For more information, please visit the CPCC debit card website.

Q: How do I get a refund for classes I dropped/canceled?
A: All CCE students will recieve a check by mail to the address on file.

All curriculum students will be issued refunds to an activated CPCC debit card.  For more information, please visit the CPCC debit card website.

Q: What number do I call if I have questions concerning my refund?
A: Call the Cashier's Office at 704-330-6964.

Q: Will I receive a statement indicating the amount owed for classes?
A:. Only statements for PRE-FALL REGISTRATION will be mailed. Payment is due the day after you register.  View dates and deadlines for registration.

Q: I owe a prior balance. Can I obtain a transcript?
A: All outstanding balances must be paid before registering or withdrawing for any term. In addition, no college transcripts or diplomas will be released until all balances are paid in full.

Q: Where / How do I pay?
A: The current forms of payment we accept are MasterCard, Visa, American Express, cash, check or money order.  You can pay in person at any campus at our cashiering offices.  You can also pay by logging on to mycollege.cpcc.edu.